TERMS & CONDITIONS
J.M.I. Commercial Cleaning Services reserves the right to make amendments to these conditions without giving prior notice. By requesting J.M.I. to provide service by any means including telephone (including texting), email, fax, booking form and or direct conversation – the client accepts that these terms and conditions are binding.
CONTRACT: We offer contractual or non contractual agreements to our clients. Non contractual agreements afford the client the option to cancel the cleaning service no less than 14 days prior to the scheduled booking. J.M.I. Commercial Cleaning Services reserves the right to cancel the service provided at any time without notice.
BONDED and INSURED: We carry $2.000,000 in Liability Insurance covering bonding and insurance for all our staff.
TEAMS: A team is assigned to your facility in the number of people required depending on the size of the job. We make every effort to keep the same team assigned to your work place, but cannot guarantee it. Illness, promotions, vacations, etc., can all result in a change of team or change of staff on a team.
CONDUCT: Our employees will be respectful while in your facility, their only purpose while there is to carry out cleaning services.
PETS: We cannot be responsible for pets that “escape” when our staff are entering/exiting your facility. If your pet(s) will be “roaming free” during the clean, please let us know in advance so the staff can be on alert when they open exterior doors. We are also not pet minders, we cannot be responsible for what your pets do or where they go in your facility when we are carrying out cleaning services. Our staff will close exterior doors as soon as they enter and exit your home and will not leave exterior doors open for longer than necessary when carrying out their work.
EQUIPMENT AND SUPPLIES: We provide our own cleaning supplies and equipment, except as agreed to by the parties, including vacuums, mops, and cleaning products. If you have a specific product you want used, please call our office or alert your team so your file can be notated.
ARRIVAL TIME: Cleanings are scheduled in an order that requires the least amount of drive time for each team. This means the exact time of your cleaning may differ each time. If you require an AM or PM schedule, we will make every effort to accommodate your request, however, no times are guaranteed.
SCHEDULING: Scheduling changes may be requested by you but dates and times requested cannot be guaranteed. Scheduling changes may also be requested by J.M.I. Commercial Cleaning Services but we understand that dates and times requested cannot be guaranteed.
CLEANING FEE INCREASES: J.M.I. Commercial Cleaning Services reserves the right to re-evaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will contact you to discuss possible price or service revisions if the cleaning service time differs drastically from the original proposal. We reserve the right to adjust the estimate after the job is completed.
THE TERMS & CONDITIONS FOR THE PAYMENT POLICY: Payment is due in full within 30 days after completion of the cleaning service.
Payments accepted are: Credit Cards (MasterCard/Visa/American Express) Debit Cards (All) Cheques, Cash or E transfer where agreed to by us.
Refunds. Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. If you are not happy, we will come back to your facility and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.
All late payments will be charged interest at 2% per month (accruing).
LATE CANCELLATION: J.M.I. Commercial Cleaning Services reserves the right to impose a Late Cancellation fee unless notification of a change has been received by our office staff via telephone or email at least 48 hours prior to the scheduled service date.
CHARGES: If it is necessary for you to change, cancel or skip your regular cleaning day, we require least 2 business days notice. If you do not notify our office and upon arrival we cannot enter your facility, we will charge you $100.00 plus HST to cover our expenses. Our teams daily pay is based on facilities scheduled. When you skip on short notice or lock out the team, we do not have time to fill in your spot and our teams pay is affected. It can also cause scheduling problems with our other clients. Should you at any time require a change or modification of the cleaning detail or instructions, or wish to change the cleaning schedule of frequency, a call to our office is the surest way of accomplishing this. The cleaning team is instructed to follow the instructions as they appear on their personalized service sheet relating to you as the client. Specific instructions or request given to the team cannot be guaranteed from week to week.
SECURITY ALARMS: If your facility is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.
CANCELLATIONS: J.M.I. reserves the right to suspend or cancel a booking if there are problems with the access, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any party. The client will still be held liable for the full cost of the agreed service.
ACCIDENTS & Theft: The client is responsible for securing all items of value. If you have valuables, it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call our office at once if ANYTHING is broken, and to leave you a note advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our team, you must report this incident within 24 hours of service. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. We cannot be responsible for wall hangings attached with anything other than “real” picture hooks. No straight pins, thread, etc. If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to J.M.I. office. The client will lay a charge of theft if actual theft has taken place, and follow through to the point of actual prosecution. J.M.I. is indemnified against any claim.
HOLIDAYS: The holidays observed by our company are New Years Day, Family Day, Good Friday, Canada Day, Labour Day, Thanksgiving, Christmas Day and Boxing day. Regular cleaning will be offered on all other holidays. Should your regular cleaning fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning wherever possible. We reserve the right to amend these days at any time.
CLUTTER: The cleaning will be far more satisfactory if the team does not have to deal with a great deal of clutter. Desks that have a large amount of paperwork for instance may not be cleaned.
PETS and PLANTS: If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/feces from the floor. Due to the individual care that plants require, we are not able to water or maintain them.
QUALITY CONTROL: Our quality control consists of making facility inspections and phone calls. A supervisor may enter your facility after our cleaning team has done their job or call you at work. We believe that inspections and client contact is the best way to help in meeting your expectations and improve our high standards. We appreciate your feedback.
EXTRA WORK: Please call us in advance for special requests (i.e. after construction, cleaning inside of refrigerator or oven , garage, extra rooms) so we can schedule the time needed to complete these tasks. We will provide an over the phone estimate, however, due to scheduling, this may not always be possible. We reserve the right to adjust the quote after the job is completed.
ITEMS WE CANNOT CLEAN/DO: We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your facility. If ants, termites, roaches, fleas, etc., are encountered, we will not clean the infected area. We will leave you a note, or call you regarding the problem. We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call our office and we will arrange to avoid those items.
HIRING OF J.M.I: Our teams have signed a Non-Compete agreement with J.M.I. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with J.M.I. and for one year thereafter without written approval from J.M.I Commercial Cleaning Services. You agree not to hire past or present teams of Just Maid It Inc. for a period of not less than 1 year from the date the team member last worked for J.M.I. Commercial Cleaning Services. A great deal of time and resources are put into picking out the best team.
IF THERE’S A PROBLEM: We guarantee our work. Contact our office before 9:30 am the day following your cleaning service and we will make every effort to correct the problem. You understand that J.M.I. does not refund any portion of a cleaning fee.
KEYS: Please make sure your facility is accessible to us. If your scheduled cleaning time may change each cleaning, we prefer a key to your facility. Keys are locked in a safe, except for the day of cleaning. Returned keys will require signature and identification at time of release.
OFFICE HOURS: Our office is open Monday through Friday 7:30 AM to 4:00 PM and from 9:00 AM until 12:00 PM on Saturday. After hours and weekends, a voicemail can be left and we will return it on the next business day.
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